Data Deletion Instructions

For guests

If you communicated with an accommodation business or completed a guest form using Flowmint, contact that business first and ask it to delete your information. The accommodation business controls the guest record and can identify the correct booking and any information it must legally retain.

If you cannot reach the business, email privacy@flowmint.co.za with the business or property name, your name, the phone number or email used for the booking, and an approximate interaction date. Do not attach identity documents unless we specifically request them through a secure method.

For Flowmint customers and team members

1. Email privacy@flowmint.co.za from the address associated with your Flowmint account.
2. Use the subject Flowmint data deletion request and include your FBID, property or business name, and whether you want particular information or the full account deleted.
3. We will verify that you are authorised to make the request. We may ask for limited additional information, but will never ask for your password or access token.
4. After verification, we will confirm the scope and completion of the request by email.

Removing a Meta or WhatsApp connection

You may remove Flowmint's access from the relevant Meta Business settings and ask Flowmint to delete the connected identifiers and credentials. In your deletion email, identify the connected business and WhatsApp Business Account if known. Disconnecting an integration does not automatically delete booking or message records that the customer must retain for another lawful purpose.

What happens after a request

We aim to acknowledge a valid request promptly and complete it within the period required by applicable law. We may retain limited information where required for legal, accounting, fraud-prevention, security, or dispute-resolution purposes. Residual copies may remain in encrypted backups until those backups expire through their normal cycle.